Tag: Customer Experience
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Student loan ‘train wreck’: As payments return, servicers will have less staff
[ad_1] Borrowers are slated to resume student loan payments in a few months and if they need help, it may be harder to get someone on the phone than in the recent past. In documents filed with the Securities and Exchange Commission, Nelnet NNI, -0.18%, a publicly traded company that owns two major student loan…